How do I get the best scan results?
Use bright, even lighting and make sure the label text is in focus. Try to keep the full ingredient list in frame.
Elppa Support
Get answers fast, or talk to a human.
Whether you’re scanning labels, managing a subscription, or curious how we handle data, this page covers the essentials. If you still need help, our team is one email away.
FAQs
Answers to the common stuff
If something isn’t covered here, we’ll handle it directly over email.
What happens to my photos and ingredient data?
We store your uploads securely so you can revisit past scans and other features. Delete your account in the app to remove your scans, watchlist, sessions, and account data from our systems.
Is Elppa available outside iOS?
We’re focused on iOS right now.
How do I report a mistake?
Send the product name, a photo of the label, and what you expected to see.
Still need help?
Email us and we’ll get you unstuck.
Share screenshots or photos of the label if you can. It helps us troubleshoot faster.